As I noted, I cracked the LCD screen on my Dell Inspiron 9400 Saturday morning. I spoke with technical support (waiting on hold for no more than a minute or two) which, in turn, connected me with parts. I placed the order at around 10 a.m. Saturday, figuring my laptop was toast for my upcoming trip to Readercon.
The replacement screen showed up in my office from Houston via DHL Express before 10:30 a.m. today. Our IT guy installed it over the noon hour and the laptop is fully functional again. Moreover, the closest I found to Dell’s price for the screen was nearly $100 more — and Dell did not charge me for shipping, only South Dakota sales tax.
Guess what company I’m going to for future Windows-based computers?
Customers are voting with their dollars and their feet today.
Michael Dell, August 2000